Date Stream™ 4 User Manual 8 2/8/2012 5:06 PM
Returns
Procedure
The user must send the merchandise prepaid, in the original box, and with its original packing
and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before
shipping the product. Be prepared to provide the model number, serial number, and a brief
description of the cause for the return.
The user must clearly label the package with an RMA number. CHAUVET® will refuse any
product returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly
affixed label.
Once you have received the RMA number please include the following information on a piece
of paper inside the box:
• Your name
• Your address
• Your phone number
• The RMA number
• A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate
packaging will be the customer’s responsibility. As a suggestion, proper FedEx packing or
double boxing are recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace returned
product(s).
Claims
The carrier is responsible for any damage incurred during shipping to this product or any part
that shipped with it. Therefore, if the received merchandise appears to have damages caused
during shipping, the customer must submit the damage report and any related claims with the
carrier, not CHAUVET®. The customer must submit the report upon reception of the
damaged merchandise. Failure to do so in a timely manner may invalidate the customer’s
claim with the carrier.
For other issues such as missing components or parts, damage not related to shipping, or
concealed damage, the customer must make claims to CHAUVET® within seven (7) days of
receiving the merchandise.
Contact Us
World Headquarters
CHAUVET®
General Information
Address: 5200 NW 108th Avenue
Sunrise, FL 33351
Voice: (954) 929-1115
Fax: (954) 929-5560
Toll free: (800) 762-1084
Technical Support
Voice: (954) 929-1115 (Press 4)
Fax: (954) 756-8015
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